From scoping call to a production line that works

The full engagement, step by step

Every engagement varies in detail, but the shape is consistent. Below is what to expect from each phase.

1. Step 1

   Scoping call

   Usually thirty to forty-five minutes. We want to understand what you make, how you make it now (in-house, outsourced, or a mix), the volumes that genuinely matter, and the constraints around space, power, team capacity, and any existing systems the laser would integrate with. By the end we either have enough to come back with a proposal, or we have worked out together that the fit is not right and saved both sides further time.

2. Step 2

   Site visit and assessment

   For most engagements we come on site. We look at floor space, power supply, ventilation, material flow, and where the system needs to fit into your existing process. For smaller fits we can sometimes do this remotely with photos, drawings, and a video call. The site visit usually surfaces real shop-floor details (a doorway too narrow for a particular machine, a power supply that needs upgrading, a ventilation route that needs planning) that change the proposal in useful ways.

3. Step 3

   Hardware sourcing across multiple distributor partners

   We do not push a single brand. We work with multiple machine distributor partners across New Zealand and the wider region, which means we can pick the right machine for your job. Fiber, CO2, IR, UV, handheld, or a combination, sized to your work and your volumes. The scoping work feeds straight into hardware sourcing so the machine fits the brief, not the other way round.

4. Step 4

   Written proposal

   We come back with a proposal that lists the recommended hardware, the module set, the software configuration, integrations, install plan, training plan, finance options where they fit, warranty options, technician support tier, and total price as itemised line items. Modules are listed individually so you can see exactly what each piece does and contributes. Nothing is hidden behind a single line labelled 'system'.

5. Step 5

   Approval, build, and stage

   Once you sign off, we order the hardware through the chosen distributor, build the modules, configure the software, and stage the full system. For most engagements we test the system end to end at our facility before it leaves, including the modules running with representative parts where we can. The install on your site is then about checking the system runs in your environment, not figuring out whether it works at all.

6. Step 6

   On-site install and commissioning

   Physical setup, calibration, fume extraction and safety setup where needed, software install on operator machines, machine profile tuning to your specific hardware, integration with your existing CRM, ERP, inventory, or automation systems where that is part of the scope, and a first-run validation pass on real materials with real artwork. We do not leave until the system is producing actual parts to spec.

7. Step 7

   Real-job training

   Your team learns the system by running real jobs, not by watching slides. We work alongside whoever will actually operate the line until they are confident running it solo. Training covers normal operation, common troubleshooting, material handling, basic maintenance, and what to do when something unusual happens.

8. Step 8

   Handover and ongoing support

   At handover you get a documented setup, machine profiles saved, a materials database populated for the products you actually make, a direct line back to the team, automatic software updates, manufacturer-backed warranty options, and the on-site technician support tier scoped during the engagement. If your product line changes in eighteen months and you need new tooling, we re-scope without starting from zero.

What is not in scope

Worth being clear about, because the wrong fit wastes everyone's time.